Return and Repair Policy

At Black Rhino, you can return your purchase within 30 days of receipt. After notifying us of your return, you have another 14 days to send the product back. The full order amount will be refunded once we have received your return in good condition. Return shipping costs from Belgium are on us; a surcharge may apply for shipments from the Netherlands. Please ensure the product is returned in its original condition and packaging. In case of damage or excessive use, a deduction for depreciation may be applied. To return a product, please contact info@black-rhino.be.

To start a repair procedure at our technical center, you can send an email to info@black-rhino.be.

Following the approval of your request, you will receive a shipping label to affix to the package for the return. A confirmation will be sent to you once your request has been processed.

Following a thorough analysis of the product, we will send you a detailed quote outlining any repair costs. Depending on the diagnosis and the cause of the defect, this quote may indicate whether repair costs apply, or if the repair will be performed free of charge. However, we reserve the right not to perform certain repairs.

The shipping and return of the product for repair is your own responsibility. Should the defect not stem from a manufacturing error or non-conformity, such as with incorrect use or when no repair is actually required, then the shipping costs may be at your expense. The fact that a product is accepted for repair does not relieve you of any payment obligations to us.